Shipping policy
SHIPPING POLICY
🚚 Shipping Policy – Hormonelle Last updated: March 2025
At Hormonelle, we aim to deliver every order quickly, safely, and transparently. All shipments include full tracking and are handled through our certified logistics partners.
📦 Order Processing
- Order cut-off time: [3:00 PM, EDT] (orders placed after this time are processed the next business day)
- Processing time: 1–2 business days
- Orders are processed Monday–Friday (no processing on weekends or public holidays)
🚚 Shipping Methods & Delivery Times All orders ship with full tracking and free shipping.
| Region | Method | Carriers | Transit Time | Fee |
|---|---|---|---|---|
| USA | Tracked Shipping | [USPS / UPS] | [3–7] business days | Free |
| Canada | Tracked Shipping | [CARRIERS] | [5–10] business days | Free |
| Europe / UK | Tracked Shipping | [CARRIERS] | [5–10] business days | Free |
| Rest of World | Tracked Shipping | [CARRIERS] | 5-10 | Free |
Delivery estimates refer to the period after dispatch. Remote regions may take slightly longer.
📍 Shipping Origin Orders are shipped from our fulfillment partner in [FULFILLMENT LOCATION — e.g., the United States]. (Reconcile with your "Made in USA" claim — origin and that claim must be consistent.)
🔔 Tracking Information
- You'll receive a tracking link by email as soon as your order ships.
- Tracking updates may take 24–48 hours to appear depending on carrier scan times.
✏️ Address Changes You may request an address change within 1 hour of placing your order. After 1 hour, we cannot guarantee modifications, as your order may already be processed. To request a change, contact support@gethormonelle.com.
📦 Failed Delivery Attempts If a parcel is returned to the carrier due to an incorrect/incomplete address, failed delivery attempts, or refusal to accept the package, re-delivery fees may apply depending on the carrier. Hormonelle is not responsible for lost or undelivered packages caused by customer address errors or missing delivery information.
↩️ Return Shipping If you wish to return your order, please review our Refund Policy. Customers are responsible for return shipping costs unless the product received is damaged, defective, or incorrect (or unless covered by our money-back guarantee, in which case we provide a label).
💬 Need Help? Our support team is available Monday–Friday, [9:00 AM – 6:00 PM, TIMEZONE]. Email: support@gethormonelle.com — we aim to reply within 24 hours.